Refund policy

At Lily Doll Boutique, every item is custom made to order, meaning each piece is created specifically for you. Because of this, we operate a strict no returns & no refunds policy.

NO RETURNS OR REFUNDS We do not accept returns, refunds, or exchanges on any items.

This includes:

• Dance school uniforms

• Custom or bespoke designs

• Personalised items

• Made-to-order pieces

Once an order has been placed, it is final.

MADE FOR YOU All items are:

• Handmade or made to order

• Created specifically to your chosen size, design, and requirements This means they cannot be resold, which is why we cannot offer returns or refunds

SIZING RESPONSIBILITY Customers are responsible for selecting the correct size when ordering. We strongly recommend:

• Checking size guides carefully

• Trying samples where available Lily Doll Boutique is not responsible for incorrect sizing choices.

DESIGN & COLOUR DISCLAIMER

• Colours may appear slightly different due to screen displays and fabric batches

• We recommend ordering a sample before bulk or custom orders Once your order is placed, you are agreeing to the final design.

FAULTY ITEMS In the unlikely event that your item arrives faulty:

• You must contact us within 48 hours of receiving your order

• Proof (photos/videos) must be provided If the fault is confirmed, we will:

• Repair the item, or

• Offer a replacement where appropriate

We do not offer refunds.